Diagnosis of internal communication at the Comodoro Hotel

Abstract

The effectiveness of the hotel processes, as well as their quality depends in great measure of the participation of the workers in the actions and taking of decisions of the company. They also impact in great measure the organizational climate; where an atmosphere of comfortable and warm work and to maintain a good relationship between directive and subordinates impacts in the productivity of a company and consequently in their success in the market. In the previous mark, the communication plays a primordial paper in the establishment of the human relationships and of production; it is the key piece in the processes of an entity like factor transformer. In several investigations of the hotel context, the communication is an administration tool for the solution of problems. It is so the present investigation it proposes the diagnosis of the internal communication in the Hotel Commodore. The results of this investigation allow knowing the main characteristics of the Hotel Commodore and the perception of workers and directive on the internal communication in the hotel.