Techno-scientific innovation for the strengthening of E-government an appreciation from the approach of science - technology - society studies

Abstract

Introduction The COVID 19 pandemic forced digitalization and techno-scientific innovation in order to generate development in the face of the slowdown in human mobility, in this area the present research is based on the existence of dissatisfaction with the services on the part of the clients of the decentralized autonomous governments (GADs) of the province of Chimborazo. The objective of this research is to design an action plan based on science - technology - society studies to increase the satisfaction of E-government clients, for which a review of the literature on projects, local development, and techno-scientific innovation, which allowed the authors a better understanding of the subject. Methodology, a document review guide, an observation guide and a satisfaction survey were applied to the clients of the project that provided valuable information for the diagnosis of the current situation of the main causes and difficulties. Results, all the information collected during the investigation allowed the design of a plan that is adjusted to the main needs to reverse the existing situation. Conclusions The systematization of the theoretical references and the analysis of customer satisfaction made it possible to determine that techno-scientific innovation is a transversal axis and not a pillar of development, considering that technology is another productive factor.