Public services an analysis from the perspective of the commercial business sector

Abstract

Introduction: the level of efficiency and satisfaction are two factors that demonstrate the type of administrative management. Objectives: the general objective was to determine the existence of the relationship between the satisfaction of the microenterprises of the Ambato Chamber of Commerce and the efficiency of the services of the public companies based on their consumption experience. Methodology: for the development of this research was used the exploratory method of bibliographic nature, with a quantitative approach, because it was investigated in digital repositories to establish the conditions required to obtain the level of satisfaction through the application of a questionnaire to survey 92 microentrepreneurs, which was validated using the coefficient of internal consistency called Cronbach's Alpha; in addition,  the Wilcoxon test was used to determine the validity of the Alternative hypothesis. Results:  the results show that 48% of companies consider administrative management excellent to efficiently manipulate the operational actions of public companies, in terms of the level of satisfaction, it is stated that 32% of microentrepreneurs are very satisfied with the leadership to coordinate good attention in public markets. Conclusions:  in conclusion, 55% of microenterprises are not satisfied with the actions of public companies in terms of administrative and technical management to offer their services within the local market. Area of study: administration – organization of companies.