Tics in the management of administrative processes in media education establishments

Abstract

Introduction. The Tics increase has required changes and innovations in processes for achieving institutional goals and objectives. Internet use has allowed companies and organizations to take possession and gain competitive levels. The administrative staff must assume a committed role in the service and pay attention to the client. The lack of professionals with unique profiles and abilities is limited in particular by the lack of knowledge and skills in Tics, thus affecting the fulfilment of their work. Similar studies indicate that information and communication technologies directly related to administrative management. Objectives. To determine the incidence of Tics, use in the direction of the administrative processes of the personnel who work in the secondary education establishments in Morona, Morona Santiago province Methodology. The research was of a quasi-experimental exploratory type with bibliographic-documentary methods. Using different theoretical sources allows the collection of data from the documents and the field, which helped to collect the statistical data using a survey with Likert scale questions in groups of five according to the study's variables. Based on the universe, 52 people were considered in the research, giving a 95% confidence level of 95% and a 5% significance level. The SPSS statistical software was used to interpret the data and determine the Pearson correlation coefficients to analyze the data and determine Pearson's correlation coefficients. Results. According to Pearson's correlation coefficient, the statistical analysis found that Tics and administrative processes are significantly correlated at 0.781. Conclusion. The study hypothesis that Tics affect administrative processes in secondary education establishments is accepted.