The evolution of quality towards total quality

Abstract

The present research focuses on conducting a thorough review of the concepts that surround quality, as well as the evolution of these concepts and what has been achieved thanks to the adoption of quality management systems in various areas of the companies that have decided to apply. The concepts range from the first eras of man to the present XXI century in which a significant advance in terms of theories is evidenced. In the same way, the research is focused on reviewing the various theories that to date have been obtained from the great pioneers and experts in the area of quality, with particular emphasis on the theory of Total Quality, in which various points converge described by other theories but this time focused on the entire organization, under the premise of continuous improvement and verification and standardization of processes through statistical and control techniques and tools.