Costs of technological innovation in credit unions, segment 1, Píllaro city, period 2020

Abstract

Introduction: In the present titling work, the costs that are generated now in which technological innovations in financial services are conducted, same services that are offered by the savings and credit cooperatives of segment one in the Píllaro Canton, all the analyzed data belongs to the 2020 period. Objectives: To determine the costs of technological innovation for the provision of financial services of the Savings and Credit Cooperatives of segment one of the Píllaro Canton during the 2020 period. Methodology: The research method that was implemented, it was the deductive method, since a macro and individual analysis of the variables was used, bibliographies related to the subject and existing files were analyzed to verify the relationship of variables, with a type of documentary and descriptive research, the results interpreted and collected through an interview with 384 criteria, it was tabulated and the interpretation of results was obtained, as well as their respective analysis, through the use of statistical methods, the results were classified and transformed into statistical figures for better understanding. The study population was the Cooperatives of segment one and the financial bulletins. Results: the Savings and Credit Cooperatives of segment one of the Píllaro canton have continued to invest in recent years to obtain models and updates with modern technology in digital financial services, so it was possible to determine the costs for technological innovation in digital financial services. , the Mushuc Runa cooperative made the largest investment with a value of $467,558.36, followed by the San Francisco cooperative with an expense of $318,871.93, then the Oscus cooperative spent $295,610, 57, followed by the Kullki Wasi cooperative with $213,145 ,11, finally there is the cooperative Chamber of Commerce $ 146,581.01. Conclusions: Thus, I was also able to conclude that only 85% of the cooperatives offer the same digital financial services such as web pages, virtual banking, mobile App and BanRed ATMs.