Transformational leadership and job performance in credit union workers in bolivar province

Abstract

Introduction: The Savings and Credit cooperatives of the Province of Bolívar through this study want to achieve a transformational leadership, which serves as a guide for managers and thus be able to directly influence the improvement of job performance of people who work in each of these financial entities through the correct decision-making and problem solving in search of efficiency, effectiveness and fulfilment of institutional objectives. Objective: To investigate the influence of transformational leadership on the job performance of employees of the Savings and Credit Cooperatives of Bolívar Province. Methodology: The research methodology used in this project is based on a descriptive correlational study with a mixed approach (qualitative and quantitative) in this way the most relevant characteristics of transformational leadership are established, for this reason a bibliographic and field research work was developed in which determined a population of 100 people who work in cooperatives, in order to obtain information, very common techniques such as interviews and surveys were used, therefore validation was carried out through expert criteria together with the digital tool SPSS, It should be noted that the sampling is not probabilistic and the reliability was established with the Cron Bach Alpha Coefficient. Results: The results obtained from the respondents perceive transformational leadership at a poor level with 65.39% and at a regular level with 34.61% an efficient level. Conclusions: It is concluded that the causes of poor job performance are due to the inadequate training of employees, demotivation, and the inappropriate attitude of managers, this has generated dissatisfaction and the work environment is not adequate, which is classified as sufficient evidence to determine the relationship between the study variables.