Variable analysis of quality, economic of taxi operators and the impact of informal service, city of Riobamba

Abstract

Introduction: The land transport sector, case of our study taxi operators in the city have recently decreased their income due to the increase in informality that provide this type of cheaper transport without quality and safety parameters one of the factors in the economy of the Target country. Analyze the variables of quality, economic of taxi operators and the impact of informal service, city of Riobamba Methodology. A quasi-experimental design was applied in which the participation of the Bolívar Chiriboga taxi cooperative of the city of Riobamba was taken, an interview was applied to some of its drivers, as well as a survey was applied to thirty-seven users using the corresponding research tools. Results. According to the survey of users determined that the preference of users is in the quality of Service and price, service on time and good conditions of the vehicle. Conclusions. If we analyze quality and price according to the surveys, the preference is in the price for the economic aspect of the country and the responsiveness when requesting careers, informal operators in the city offer services at low costs in relation to formal ones, as there are users who little or nothing consider their safety but if the economic factor responds to the reduction of the income of the formal ones who do not have a strategy.  created to combat this problem.