Strategies for the development of management skills in the Havanatur Celimar travel agency

Abstract

The changes and dynamics that characterize the current context require companies to have highly qualified human resources in their specialty. In Cuba, an in-depth study is necessary in the entities, and especially those belonging to the tourism sector, related to the training of Cuban executives and the development of their skills. Such is the case of the Havanatur Celimar agency, in which it was found that its executives and their reserves show signs of not paying them the due attention that the development of managerial skills requires. The objective of this presentation is to propose strategies for the development of managerial skills in the staff of the Havanatur Celimar travel agency. For this, a procedure of their own elaboration was used based on different methodologies consulted on the subject and a series of methods, techniques and tools that allowed the realization of a comprehensive analysis of the main determining elements of the development and improvement of management skills. As main results, the main existing gaps in the development of managerial skills in the agency under study are identified, and a series of strategies were proposed, in order to achieve greater training of the entity's managers. This will allow to contribute to the consolidation of an adequate organizational culture among the workers of the agency, which will have a positive impact on management and final results.